Terms of Service
The agreement between you and Noula when you use the platform.
Last updated: October 2026
1. The Agreement
These Terms of Service are an agreement between you and Anprent, which operates Noula ("Noula", "we", "us"). They apply when you create an account, book a visit or provide a visit through Noula's website or apps. Our Privacy Policy explains how we handle your personal information. If you do not agree to these Terms, do not use Noula.
Back to contents2. What Noula Is
Noula connects families and seniors ("Clients") with vetted, independent Care Companions ("Companions") for non-medical help at home: companionship, transportation and errands, picking up medication, meal preparation, light housekeeping, help after a hospital stay and related support. Companions do not provide medical care, nursing, diagnosis or treatment, and they do not give medication. Noula is not a home health agency.
Back to contents3. Safety and Emergencies
Noula is not an emergency service. If someone is in danger or needs urgent medical help, call 911 first. During a visit, the "Get help now" button in the app reminds you to call 911 and lets you tell Noula what happened. Companions must report incidents to Noula promptly.
Back to contents4. Eligibility and Your Account
You must be 18 or older and able to enter into a contract. You agree to give accurate information, keep your sign-in details secure and tell us right away about any unauthorized access. You are responsible for what happens under your account.
Back to contents5. Client Responsibilities
Clients agree to treat Companions with respect, provide a safe place for the visit and share the care details a Companion needs to help safely, such as mobility, allergies or memory. Abusive behaviour or unsafe conditions may lead to a visit being cancelled and the account being closed.
Back to contents6. Companion Responsibilities
Companions must pass Noula's background check (through Certn), verify their identity and complete onboarding before they are offered visits. They agree to arrive on time, stay within the agreed service, report incidents promptly and keep Client information confidential. Companions are independent contractors, not employees of Noula.
Back to contents7. Prices and Payment
Noula sets every price and shows you the total, with taxes (GST and QST in Québec), before you confirm a booking. When you book, we place a hold on your card for the visit's total. For a recurring visit, and for a visit whose hold has expired, we place the hold two days before the visit. Your card is charged only after the visit is completed. If we cannot place the hold, the visit is cancelled, nothing is charged and we tell you. Companions are paid weekly, on Fridays, and Noula keeps a commission on each visit.
Back to contents8. Cancellations
You can cancel a visit free of charge up to 2 hours before it starts, in the app or on the website, and the hold on your card is released. Closer to the visit, write to us at info@noula.app to cancel. You then owe only what Québec law allows: the actual costs already incurred and the value of any service already provided, in proportion to the agreed price. Noula never charges a fixed cancellation fee or penalty. If Noula cancels a visit for safety, compliance or operational reasons, you pay nothing for it.
Back to contents9. Messages
Messages between Clients and Companions are private. Noula staff can read the messages of a visit only after a report or incident has been filed for that visit, in order to look into it. Keep messages respectful and about the care.
Back to contents10. Liability
Québec consumers, please note: the limits in this section do not apply to you where Québec's Consumer Protection Act prohibits them, and Noula remains responsible for the consequences of its own acts and those of its representatives. For everyone, nothing in these Terms limits liability for bodily or moral injury. Otherwise, and to the extent the law allows, Noula's total liability for a claim about a visit is limited to the amount paid for that visit, and Noula is not liable for indirect or consequential damages.
Back to contents11. Indemnification
Québec consumers, please note: this section does not apply to you. If you use Noula as a Companion or for a business, you agree to compensate Noula for losses, including reasonable legal fees, caused by your breach of these Terms, your misuse of the platform or your violation of someone else's rights.
Back to contents12. Closing an Account
You can close your account at any time from your profile, in the app or on the website. Our account deletion page explains what is deleted and what the law requires us to keep. Noula may suspend or close an account for a breach of these Terms, fraud, abuse or non-payment. Obligations that continue by their nature, such as paying for completed visits, survive the closing.
Back to contents13. Applicable Law and Disputes
These Terms are governed by the laws of Québec and the federal laws of Canada that apply there. If you live in Québec, you may bring any dispute before the courts of Québec. Nothing in these Terms requires arbitration or prevents you from bringing or taking part in a class action. If you have a concern, write to us first at info@noula.app and we will try to resolve it quickly.
Back to contents14. Changes to These Terms
We may change these Terms, but never the description or the price of a visit you have already booked. The elements that may change are the rules on accounts, payments and card holds, cancellations, messages, safety, closing an account and disputes. At least 30 days before a change takes effect, we will email you a notice showing the new or changed clause, its previous wording and the date it takes effect. If the change increases your obligations or reduces ours, you may refuse it and close your account at no cost, penalty or cancellation fee by telling us within 30 days after it takes effect.
Back to contents15. Language
These Terms are available in French, English and Spanish, and the French version is always available on our website. If you read and accept them in English or Spanish, you do so by your own choice.
Back to contents16. Contact
Anprent, operating as Noula: 57 Mclachlin St S, Arnprior, Ontario K7S 2Z1, Canada. Questions about these Terms: info@noula.app.
Back to contents